We have been helping toll agencies tackle the underlying issues of collecting tolls from untagged road users. The issue is not that they don't want to pay, it is that there may not be a convenient way for them to pay, or you can't find them to send them an invoice. At KPI Consulting, we can help design a solution that allows you to collect from untagged drivers, using a methodology that has been proven effective in several agencies in North America.
Is it fair that drivers who pay their road tolls subsidize drivers who don't?
You will never be able to collect 100% of leakage as there are folks that will cheat. But the majority of drivers want to pay their bills. They may be new to the area, they may be in a rush to get somewhere and need to use the toll road just this once. We will help build a persona of drivers, that we know we can target, and get them to pay their toll road usage.
KPI Consulting was founded in 2006. We have a group of industry experts who have a minimum of 25 years experience in consulting services, executive level experience in several industries, understand the tolling industry, and a plethora of experience in financial services. We will select the best team to work with your agencies, depending on your needs and requirements.